REFUNDS

Once we receive your return the merchandise will go through a quick inspection. Once the inspection is complete we will issue you your refund accordingly. We can only issue credits back to the original form of payment or you can send us your paypal account ,we will refund the money back to your paypal. Please allow 2-3 business days for your return to be processed. Please allow an additional estimated 5-10 days for your bank to post the refund to your account.

EXCHANGES

We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a refund and place a new order. If the item was on sale you will receive store credit towards your next purchase.

 

DAMAGED/WRONG ITEM

Should you receive damaged, defective or the wrong item(s) please notify us within 7 days from when the merchandise was received. Once you connect with our customer service team we will provide further instructions. All exchanges are based on stock availability.


Your satisfaction is importance to our Team. Upon the arrival of your package, it is suggested that you check and make sure the items have been made in accordance with your order specifications.

SHIPPING

On average orders ship from our warehouse within 48 hours excluding weekend and holidays. Orders placed Monday-Friday before 12 pm (PST) will be shipped the same business day. If placed after then the order will most likely be processed and shipped the next business day. Domestic shipping takes approximately 4-6 business days for ground shipping. A tracking number will be emailed to the customer after the order has been shipped.

We have the option of overnight, 2nd day, 3-day select shipping methods. The cut off time for the same day fulfillment is 12 pm (PST). If you’re interested in another courier service please contact our customer service team to provide different options for you. Wow Couture is not responsible for any delays due to local disruptions of any sorts.

For international orders customs and fees are not included and is the customer’s responsibility to pay. We are not able to determine the duty fees so please contact your local customs office for inquiries. We will not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.

General Return Policies 


Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). 
If you are returning or exchanging item, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached. 

Please notice what must be included with your package.


1.If you want to return the items you receive, please contact our customer service. 
2. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped was not item ordered. 
3. The item you will return must be intact. 
4.We don't bear the expense of your returned items.

Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.